idrok web Platform Privacy Notice

This page describes what we collect when you use idrok web and how we keep that data protected. We operate live-dealer tables, sportsbook markets, and slot games across supported jurisdictions. When you access our platform, you share information with us — your account details, payment records, and activity logs. We take that responsibility seriously and explain our practice here.

Our privacy policy applies to everyone who opens an account on idrok web, whether you access us from Jakarta, Surabaya, Bandung, or any other supported region. We do not sell your data to third parties. We use it only to run your account, process your deposits and withdrawals, verify your identity, and comply with local law. Our services are available only where applicable law permits.

This notice covers what we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions after reading this, you can contact our support team through the channels listed at the end of this page.

What we collect on idrok web

We collect information in three ways: what you give us directly, what we gather as you use our platform, and what third parties provide to us.

Information you provide: When you open an account on idrok web, we ask for your full name, date of birth, email address, and phone number. We also collect your government-issued ID number and a proof of address — typically a utility bill or bank statement. If you deposit via DANA, e-wallet, mobile banking, or local payment, we receive confirmation of that transaction from the payment processor. We do not store your card or wallet credentials; the payment gateway handles those.

Information we gather: We log your login times, the games you play, your bet amounts, and your withdrawal requests. We track your IP address and device type so we can spot unusual activity and protect your account. We also record which browser or app version you use. This helps us troubleshoot technical issues and ensure our platform runs smoothly across Android and iOS devices.

Information from others: Payment processors like online payment and e-wallet send us transaction confirmations. If you dispute a withdrawal, we may ask your bank for additional verification. We also work with identity-verification services to confirm your ID is genuine. These third parties process your data only on our instruction and under strict confidentiality agreements.

Data we collect on idrok web

Account details: name, email, phone, date of birth
Identity documents: government ID, proof of address
Payment records: deposit and withdrawal history
Activity logs: login times, games played, bet amounts
Device and network data: IP address, browser type, device model

How we use your data on idrok web

We use your information to deliver the service you signed up for. First, we verify your identity before you can deposit or withdraw. This process, known as KYC (Know Your Customer), protects both you and idrok web. We compare your ID against public records and check for signs of fraud. This step is mandatory and takes a few minutes to a few hours depending on document quality.

Second, we process your payments. When you deposit via mobile banking, local payment, online payment, or e-wallet, we record the transaction and credit your account. When you request a withdrawal, we review it to ensure the amount matches your balance and the destination account is registered to you. We may ask for additional verification if the withdrawal is unusually large or if your account shows new activity.

Third, we use your data to run our platform safely. We monitor for fraud, money laundering, and account takeover attempts. We track betting patterns to spot problem behaviour early. We also use your email and phone to send you account alerts — for example, if someone tries to log in from a new device, or if your withdrawal is delayed.

Fourth, we comply with local law. Depending on your jurisdiction, we may be required to report certain transactions to financial authorities. We keep records for the period required by law in your region.

We do not sell your data. We share it only with partners who help us run idrok web, and only when necessary.

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) receive transaction details to process deposits and withdrawals.
Identity-verification services: Third-party vendors check your ID against government records. They do not store your documents; they return a pass/fail result to us.
Hosting and analytics: Our servers may sit outside your jurisdiction. We use cloud providers to store data and analyse platform performance. These providers sign data-protection agreements with us.
Legal and law enforcement: If we receive a court order or legal request, we may disclose your data to comply with the law.

Your rights on idrok web

You have the right to access, correct, and delete your data. You can log into your idrok web account and update your email, phone, or address at any time. If you want a copy of all the data we hold about you, contact our support team and we will provide it within 14 days. If you believe your data is incorrect, we will correct it. If you want to close your account and have your data deleted, we will do so, except for records we are required to keep by law.

You also have the right to object to how we use your data. For example, if you do not want us to send you promotional emails, you can opt out in your account settings. You can also request that we limit how we use your data for analytics or fraud detection, though this may affect your ability to use certain features of idrok web.

Cookies and tracking on idrok web

We use cookies to keep you logged in and to remember your preferences. A cookie is a small file stored on your device. When you return to idrok web, your browser sends it back to us, and we know who you are without asking you to log in again. We also use cookies to track how you move through our platform — which games you view, how long you stay, and whether you complete a deposit. This helps us improve the user experience.

You can disable cookies in your browser settings, but this may prevent idrok web from working properly. We also use tracking pixels — tiny images embedded in emails — to see if you open our messages. This helps us know which announcements are useful to you.

How long we keep your data on idrok web

We keep your account data for as long as your account is active. If you close your account, we delete most of your personal information within 30 days. However, we retain transaction records, identity documents, and dispute logs for the period required by law — typically 5 to 7 years. We also keep anonymised data (data with your name and ID removed) for analytics and fraud prevention indefinitely.

Contact us about your privacy on idrok web

If you have questions about how we handle your data, or if you want to exercise your rights, reach out to our support team. We respond to privacy requests within 14 days. You can contact us via live chat in your idrok web account, by email, or through the in-app help centre. We also accept requests by post to our registered office address, which you can find in our legal notice.

We review this privacy notice regularly and update it when our practice changes. We will notify you of material changes by email or by posting a notice on idrok web. Your continued use of our platform after an update means you accept the new terms.